Terms of service

Terms of Service

Welcome to VLU. These Terms of Service govern your use of our website and the purchase of products from our store.

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or purchase our products.

1. GENERAL

These Terms of Service apply to all visitors, users, and customers of VLU.

By using our website, you confirm that you are legally able to enter into this agreement and agree to comply with all applicable laws and regulations.

We reserve the right to update, modify, or replace these Terms of Service at any time. Any changes will become effective when posted on this page.

2. PRODUCTS

VLU offers products for personal use and enjoyment.

We make reasonable efforts to ensure that product descriptions, images, pricing, and other information displayed on our website are accurate. However, we do not guarantee that all information is always completely accurate, current, or free from errors.

Please note:

  • Product colors may appear differently depending on your screen or device.
  • Product packaging or appearance may occasionally vary.
  • Product availability may change without notice.
  • We reserve the right to correct errors, inaccuracies, or omissions at any time.

We reserve the right to limit quantities or discontinue products at our discretion.

3. PRICING & PAYMENTS

All prices displayed on our website are listed in U.S. Dollars (USD) unless otherwise stated.

Prices and product availability may change without notice.

Payments are processed through secure third-party payment providers, including Shopify and other authorized payment processors.

By placing an order, you authorize us and our payment providers to charge the payment method provided for the total amount of your purchase, including applicable taxes and shipping charges.

4. ORDERS

All orders are subject to acceptance and product availability.

We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to:

  • Product availability
  • Errors in pricing or product information
  • Suspected fraudulent activity
  • Unauthorized transactions
  • Violation of these Terms of Service

If your order is canceled after payment has been processed, we will make reasonable efforts to notify you and issue a refund when applicable.

5. SHIPPING & DELIVERY

We make every effort to process and ship orders as quickly as possible.

Delivery times may vary depending on:

  • Your location
  • Carrier operations
  • Weather conditions
  • Holidays
  • Customs processing
  • Other unforeseen circumstances

Once an order has been transferred to the shipping carrier, delivery timelines are generally outside of our direct control.

VLU is not responsible for delays caused by shipping carriers, customs authorities, incorrect addresses provided by customers, or circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information when placing an order.

6. RETURNS & REFUNDS

Our Return & Refund Policy explains the conditions and procedures for returns and refunds.

By making a purchase, you agree to the terms outlined in our Return & Refund Policy.

Please review our Return & Refund Policy before making a purchase.

7. CUSTOMER RESPONSIBILITIES

By using our website, you agree that you will not:

  • Use our website for unlawful purposes
  • Attempt to interfere with the security or operation of our website
  • Submit fraudulent orders or payment information
  • Misrepresent your identity
  • Attempt to gain unauthorized access to our systems
  • Abuse, disrupt, or misuse our services

We reserve the right to restrict or terminate access to our website if we believe these Terms have been violated.

8. ACCOUNTS

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and login credentials.

You are responsible for activities conducted through your account.

Please notify us immediately if you believe your account has been accessed without authorization.

9. INTELLECTUAL PROPERTY

All content available on the VLU website, including but not limited to:

  • Branding
  • Logos
  • Text
  • Graphics
  • Website design
  • Product descriptions
  • Videos
  • Images and other content

is owned by, licensed to, or otherwise used by VLU with appropriate authorization.

You may not copy, reproduce, distribute, modify, or exploit our website content without prior authorization where required.

10. THIRD-PARTY SERVICES

Our website may use or provide access to third-party services, including payment processors, shipping providers, analytics providers, and advertising platforms.

These third-party services may have their own terms and privacy policies.

VLU is not responsible for the content, policies, or practices of third-party websites or services.

11. DISCLAIMER

Our website and products are provided on an "as available" basis.

We make reasonable efforts to provide accurate information and a reliable shopping experience. However, we cannot guarantee that our website will always be uninterrupted, error-free, or completely secure.

Nothing in these Terms is intended to limit any rights that cannot legally be limited under applicable law.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, VLU shall not be liable for indirect, incidental, special, or consequential damages arising from your use of our website or products.

Where liability cannot be excluded under applicable law, our liability will be limited to the maximum extent permitted by law.

13. PRIVACY

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

14. GOVERNING LAW

These Terms of Service shall be governed and interpreted in accordance with applicable laws and regulations, without limiting any consumer rights that may apply based on your location.

15. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated Last Updated date. Your continued use of our website after changes are posted constitutes acceptance of the updated Terms.

16. CONTACT US

If you have any questions about these Terms of Service, please contact us:

VLU Customer Support
📩 customersupport@vita-luxe.us