Refund policy
Return & Refund Policy
At VLU, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be:
- Unused and in its original condition
- In its original packaging
- Free from damage caused after delivery
- Returned with proof of purchase or your order number
To start a return, please contact us at:
Please include your order number and the reason for your return. Our support team will provide further instructions.
Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If your return is approved, your refund will be issued to your original payment method.
Please allow 5–15 business days for your bank or payment provider to process and post the refund.
Original shipping costs are non-refundable, unless the item was defective, damaged, or incorrect due to our error.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is:
- Damaged
- Defective
- Incorrect
- Missing from your order
Please contact us at customersupport@vita-luxe.us as soon as possible and include your order number and clear photos or videos of the issue.
We will review the situation and work with you to provide an appropriate resolution.
Exchanges
We currently offer exchanges for items that arrive damaged, defective, or incorrect.
If you need assistance with an eligible exchange, please contact:
Non-Returnable Items
Certain items may not be eligible for return for health, safety, hygiene, or other product-specific reasons.
This may include:
- Opened or used personal care products
- Opened consumable or dietary supplement products
- Products that have been used or altered after delivery
- Digital products that have already been accessed or downloaded
- Clearance or final-sale items, where clearly stated at the time of purchase
Cancellations
If you need to cancel or modify your order, please contact us as soon as possible.
We process orders quickly, so we cannot guarantee that changes or cancellations can be made once an order has entered processing or has already shipped.
Refused or Undeliverable Packages
Please ensure that your shipping address is entered correctly at checkout.
If a package is returned to us because of an incorrect address provided by the customer, refusal of delivery, or failure to collect the package, additional shipping charges may apply to reship the order.
Need Help?
Your satisfaction is important to us. If you have questions about your order, return, or refund, please contact our support team:
Email: customersupport@vita-luxe.us