Shipping policy
Shipping Policy
At VLU, we work hard to ensure your order is processed and delivered as smoothly as possible. Please review our Shipping Policy below before placing your order.
1. ORDER PROCESSING
Orders are typically processed within 1–3 business days after your order is placed.
Orders are generally processed Monday through Friday, excluding weekends and major holidays.
Please note that processing times may occasionally be longer during periods of high order volume, promotions, holidays, or unforeseen circumstances.
2. SHIPPING & DELIVERY TIMES
After your order has been processed and shipped, delivery times may vary depending on your location and shipping carrier.
United States
Estimated delivery time is typically:
5–15 business days
Please note that delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, holidays, or other circumstances outside of our control.
3. SHIPPING COSTS
We offer free standard shipping on eligible orders.
Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
4. ORDER TRACKING
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information.
Tracking information may take a few days to update after your package has been shipped.
You can track your order through:
- The shipping carrier's tracking system
- Our order tracking page, when available
5. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before submitting your order.
VLU is not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
While we will do our best to assist, we cannot guarantee changes once an order has been processed or shipped.
6. SHIPPING DELAYS
While we strive to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:
- Shipping carrier delays
- Weather conditions
- Holidays
- High shipping volumes
- Customs processing, when applicable
- Incorrect or incomplete shipping information
- Other unforeseen logistical circumstances
VLU is not responsible for delays caused by shipping carriers or events outside of our reasonable control.
7. DELIVERED PACKAGES
Once tracking information confirms that an order has been delivered to the shipping address provided by the customer, the order will generally be considered successfully delivered.
If you cannot locate your package after tracking shows it has been delivered, we recommend:
- Checking around your delivery location and mailbox
- Asking household members or neighbors
- Contacting the shipping carrier for additional information
- Contacting our customer support team if you still need assistance
We will review delivery concerns and make reasonable efforts to assist you.
8. LOST OR DAMAGED PACKAGES
If your order appears to be lost during transit or arrives damaged, please contact us as soon as possible.
Please include:
- Your order number
- Your full name
- A description of the issue
- Photos of any damaged items or packaging, if applicable
Our support team will review your request and work with you toward an appropriate resolution.
📩 customersupport@vita-luxe.us
9. INTERNATIONAL SHIPPING
International shipping availability may vary depending on the product and destination.
Customers placing international orders may be responsible for applicable:
- Customs duties
- Import taxes
- Local fees
These charges are determined by the destination country and are generally not controlled by VLU.
10. CONTACT US
If you have questions about your order, shipping, delivery, or tracking information, please contact us:
VLU Customer Support
📩 customersupport@vita-luxe.us
We appreciate your business and are committed to providing a smooth and reliable shopping experience.